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Last updated: December 2022
This privacy notice tells you what to expect us to do with your personal information when you contact us or use one of our services.
We currently collect and process the following information:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us to:
We may share this information with:
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
Your information is securely stored and encrypted at rest and in transit. Access to your information is restricted and controlled.
We keep your personal identifiers, course purchaser information, and course information for up to ten years after the date of invoice to comply with financial reporting requirements.
We keep payment information until our payment processor completes the transaction. We will then delete your payment information.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at https://www.flowhospitalitytraining.co.uk/contact-us if you wish to make a request.
If you have any concerns about our use of your personal information, you can make a complaint to us at https://www.flowhospitalitytraining.co.uk/contact-us
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk